At Kenna Hub, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy carefully before requesting a return.

1. Payment Method

We offer Cash on Delivery (COD) only. Refunds, where applicable, will be processed through appropriate channels as explained below.

2. Return Eligibility

You may request a return or replacement if:

The product is damaged, defective, or not as described

The item is unused, in original packaging, and returned within 7 days of delivery

To be eligible, the product must be in the same condition as received, with all accessories, manuals, and tags included.

3. How to Request a Return

To initiate a return, please contact our support team at [email protected] within 7 days of receiving your order. Provide your order number, a description of the issue, and photo evidence if applicable.

Once your return is reviewed and approved, we will coordinate a pickup or guide you through the return process.

4. Replacement or Refund

Replacement will be issued for eligible defective or incorrect items.

If a replacement is not available, a refund will be processed.

Refunds for COD orders will be arranged via at [email protected], as agreed upon with the customer.

5. Non-Returnable Items

Returns will not be accepted for:

Used or damaged items due to customer handling

Items returned without original packaging or missing parts/accessories

Any request made beyond 7 days of delivery

6. Cancellation Policy

Orders can only be canceled before they are dispatched. Once shipped, cancellations are not permitted. If you no longer want the product, please follow the return process after delivery.

7. Contact Us

For all return and refund-related queries, please reach out to us at [email protected].