At Kenna Hub, we are committed to delivering your favorite tech gadgets quickly, safely, and efficiently. Please read our shipping policy to understand how we handle your orders.

1. Delivery Method

We currently offer Cash on Delivery (COD) for all orders. Please ensure that someone is available at the delivery address to receive the package and complete the payment at the time of delivery.

2. Processing Time

Orders are typically processed within 1–2 business days after confirmation. During high-demand periods, processing may take slightly longer, but we’ll keep you informed throughout.

3. Shipping Time

Shipping times may vary depending on your location. Most orders are delivered within 3–7 business days after processing. Remote areas may experience longer delivery times.

4. Delivery Areas

If your location is outside our standard delivery range, our team will contact you to discuss alternative options or availability.

5. Delivery Confirmation

Once your order is out for delivery, you will receive a notification via email or SMS  to help you track its progress and prepare for the cash-on-delivery handoff.

6. Failed Deliveries

If delivery is unsuccessful due to the recipient’s unavailability or refusal to accept the package, we may attempt to redeliver once. Continuous failure to receive the order may lead to cancellation.

7. Damaged or Missing Items

If you receive a package that is damaged or missing items, please contact us within 48 hours of delivery. We will review the case and take appropriate action to resolve the issue.

8. Contact Us

If you have any questions about your shipment, feel free to reach out through our  email us at [email protected].